Auto repair serves neighborhood for generations
"Through this door pass the finest people in the world … Our Customers!" This is what you'll read over each door that you enter through at Mack-Alger Firestone Tire & Service, Inc.
Having been in business since 1964 at the location at 22025 Mack Avenue in St Clair Shores, they have serviced generations of neighborhood families over the years. And they just keep on coming back! "We still have some of the same customers as when we opened in "64," said owner Bill Spreder.
Tires and service (with a smile) is their last name and their first and only order of business. They know what their customers look for and what they have come to expect at Mack-Alger. "Customers are comfortable with our service people, the customer is not talked down to, they're treated fairly and honestly and we give them service with a fair price," said Bill.
Mack-Alger sells all the major brands of tires, but their main line is Bridgestone – Firestone, and with good reason. With a mission of "serving society with superior quality products," Bridgestone-Firestone has been making tires since 1900. They have gone on to become the largest tire manufacturers in the world for units sold and come as original equipment on more than 200 different car and light truck models sold in the U.S. The Firestone brand has won more Indianapolis 500 races than all of the other tire brands combined.
Their seven auto service bays handle everything but heavy engine and transmission repairs. They service all makes and models including foreign cars. Very important to them is the service they perform on fleet vehicles, which includes police cars from the surrounding cities. Mike, a fleet customer from Eco-Lab, commended Mack-Alger saying, "I've been working for Eco Lab for 15 years and this is where I bring our cars. I choose here because it's convenient and I get good service. I can get all my maintenance done here."
In talking with some of the other customers that were in the store, they echoed the same sentiment – Mack-Alger was conveniently close to their home, they offered reliable, honest service at a good price and most of the time they can pick up their car in the same day. All the mechanics at Mack-Alger are state certified and ASE (Auto Service Excellence) certified. That means quality auto service with quality customer service. Their core technicians have each been with the company between 10 to 35 years, giving their customers familiarity and consistency. It's always good to see a friendly familiar face.
Mack-Alger is open Monday through Friday from 8am-6pm and Saturday from 8am-4pm. For further information call 586-771-7050.